Refund policy

We hope you enjoy all items as much as we do, but if you are not completely satisfied with your order, you may return or exchange. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@themilkcrew.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. The Milk Crew is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Returns over $300 will be issued a store credit.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Proof of purchase is required for items to be return-eligible. 

You can always contact us for any return question at hello@themilkcrew.com.

 

Exceptions / non-returnable items

All products that are on sale cannot be returned. Once a sale item is purchased, the sale is final.

 

Exchanges:

We don't offer exchanges. If you would like a different item or size, please return your original purchase and place a new order.